Energy Hero

Legal

Privacy Policy

This Privacy Policy covers the processing of personal data by Energy Hero, Inc. (collectively referred to as “we,” “our,” or “us”) in this document. We are committed to protecting the privacy of your personal information while striving to provide the best possible user experience. This Privacy Policy applies to all products, services, applications, and websites offered by us (“Services”).

Information We Collect

We may automatically collect certain information from your device or web browser, including through third-party content, advertising, and analytics providers, when you interact with our website. This information (“Usage Data”) may include your IP address, browser type, device information, operating system, pages visited, time spent on our website, and other technical information that helps us understand how visitors use our website.

We collect Usage Data for a variety of purposes, including diagnosing technical problems, administering our website, gathering demographic information, improving our Services, analyzing website performance, and supporting our marketing efforts.

We may also collect information that you voluntarily provide to us through contact forms, email, telephone, SMS, or social media platforms (“Personal Information”). Personal Information may include your name, email address, telephone number, mailing address, and any other information you choose to provide.

How We Use Your Information

We use your Personal Information to respond to your inquiries, provide our Services, communicate with you regarding your requests, improve our Services, and send updates regarding our website or services when appropriate. We take reasonable measures to protect your Personal Information. We do not sell your Personal Information. We do not share your Personal Information or mobile phone number with third parties or affiliates for their own marketing or promotional purposes. We may share information only with trusted service providers as necessary to provide our Services, facilitate communications, process transactions, or comply with applicable legal obligations.

Mass Save® Program Participation

If you choose to participate in the Mass Save® program through our Services, you acknowledge and agree that the information you submit may be shared with the Mass Save® Sponsors, Mass Save® vendors and contractors.

Your information will not be shared with other entities or used for purposes unrelated to your participation in the Mass Save® program.

For purposes of this Privacy Policy, “Mass Save® vendors and contractors” includes, but is not limited to, energy services contractors, heat pump installers, home energy raters, engineers, architects, community-based organizations, other energy efficiency organizations, and their subcontractors that partner with the Mass Save® Sponsors to deliver energy efficiency programs.

SMS Communications

If you provide your mobile phone number and expressly consent to receive SMS communications from us, we may send text messages regarding appointment reminders, scheduling updates, customer service notifications, account-related information, project updates, service confirmations, and, where you have provided your consent, promotional or marketing communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us using the contact information available on this website.

Your consent to receive SMS messages is not a condition of purchasing any products or services. We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing purposes.

Legal Disclosures

We may disclose your information to courts, law enforcement agencies, governmental authorities, tax authorities, or other third parties to the extent required or permitted by law, or where such disclosure is reasonably necessary to:

  • Comply with our legal obligations;
  • Respond to valid legal requests or claims;
  • Assist with criminal investigations or suspected illegal activities;
  • Protect our rights, property, users, or the public;
  • Enforce our Terms of Service or other agreements; or
  • Maintain the security and integrity of our Services.

Such disclosures may be necessary to comply with applicable laws, protect the interests of our users or others, prevent fraud or illegal activity, enforce legal rights, or facilitate the collection of taxes.

Marketing Communications

We may send you information regarding our Services, including newsletters, educational content, promotional offers, and service-related announcements. We may also contact you to learn more about how you use our Services and how we can improve them.

Out of respect for your privacy, you may opt out of receiving marketing emails or promotional communications at any time by following the unsubscribe instructions included in those communications or by contacting us using the email address provided on this website. Certain service-related communications that are necessary for the operation of our Services cannot be opted out of.

Intellectual Property

All rights, title, and interest in the content of this website, including without limitation its design, layout, graphics, text, databases, software, trademarks, logos, and other intellectual property, are owned by us or our licensors, suppliers, or affiliates.

You acknowledge that any unauthorized use, reproduction, distribution, or misuse of our intellectual property may cause irreparable harm for which monetary damages may not be an adequate remedy. Accordingly, we reserve the right to seek injunctive relief, in addition to any other legal or equitable remedies available. The content, submissions, databases, and all other materials available through our website are protected by United States and international copyright, trademark, privacy, publicity, contract, and other applicable laws.

Changes to This Policy

As we regularly update and improve our website and Services, this Privacy Policy may be revised from time to time. Any changes will be posted on this page and become effective upon publication. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

Contact Us

If you have any comments, questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:

By participating, you are agreeing to share your submitted information with the Mass Save® Sponsors, Mass Save vendors and contractors,* and your Community First Partner [if applicable], solely for the purposes of supporting your participation in Mass Save. Your information will not be shared with other entities or used for purposes other than providing assistance with services related to Mass Save.

*“Mass Save vendors and contractors” includes but is not limited to energy services contractors, heat pump installers, home energy raters, engineers, architects, community-based organizations, and other energy efficiency organizations and their subcontractors that partner with Mass Save Sponsors to deliver energy efficiency programs.